Information
Welcome to our frequently asked questions section. Here, you'll find answers to common queries about our unique collection of DVDs and Blu-rays, ensuring a smooth and informed shopping experience with tormented_video.co.uk. We pride ourselves on clarity and customer satisfaction, specialising in rare, out of print, and deleted titles from all corners of the globe.
Frequently asked questions
At tormented_video.co.uk, we understand you might have questions about our specialised film collection. Below are answers to some of the most important topics, covering everything from title authenticity to rare finds and adult entertainment guidelines. We're here to help clarify and ensure you have all the information you need before making a purchase.
Are all your DVDs and Blu-rays genuine and original copies?
Yes, all our stock at tormented_video.co.uk is 100% genuine and original titles. We never sell [DVDR] or copies, ensuring you receive authentic products every time.
What does it mean if a film is 'rare', 'out of print', or 'deleted'?
These terms refer to films that are no longer being produced by the studios and are out of print. 'Deleted' titles are those that have been permanently withdrawn from production. This makes them valuable and often hard-to-find items, which we specialise in at tormented_video.co.uk.
What should I know before buying adult (XXX) entertainment, and are there any age restrictions?
Our adult (XXX) entertainment section is strictly for adult viewing only. It must not be supplied to any person below the age of 18. By purchasing these titles, you confirm you are over 18 years of age. Please be aware of the content types, which include Piss, Scat, and Animal themes. Message us for more information and titles.
How can I contact customer service?
If your question isn't answered here, please don't hesitate to reach out to our customer service team. You can contact us via email at hello@tormented-video.uk or by visiting our Our unique collection page for general enquiries. We aim to respond within the day, if not one of our team will 100% get back to you the very next day.
How often do you add new titles, and can I ask you to find a particular film?
We continuously update our collection with new titles every month, ensuring fresh finds for our customers. If you have any questions about a specific film or are looking for a particular title, please feel free to contact us, and we will do our very best to source it for you.
What are your shipping options?
We offer various shipping options to suit your needs, both within the United Kingdom (Peterborough and beyond) and globally. You can find detailed information on delivery times and costs on our dedicated Delivery & returns page.
Can I return an item if I'm not satisfied?
Yes, we have a clear return policy. Please refer to our Delivery & returns page for full details on how to return an item, eligibility, and the refund process.
Do you offer international shipping?
Yes, we ship our unique collection of DVDs and Blu-rays from all four corners of the globe. Please check our Delivery & returns page for specific international shipping rates and delivery estimates to your location.
Your questions answered
We hope this section has provided the clarity you need to explore our unique collection with confidence. If you have any further questions or need assistance, our team at tormented_video.co.uk is always ready to help. Discover the rare, out-of-print, and deleted titles that make us truly special.