Delivery and returns information
At tormented_video.co.uk, we pride ourselves on providing a smooth and transparent shopping experience for all our genuine, rare, out-of-print, and deleted DVD & Blu-ray titles. From placing your order to receiving your cherished items, we aim for efficiency and clarity every step of the way. Explore our delivery policies and how we handle returns to ensure your complete satisfaction with every purchase from our unique collection.
Your delivery and returns questions answered
Understanding our delivery and returns process is crucial for a hassle-free experience. As specialists in rare and hard-to-find DVD & Blu-ray titles, including adult entertainment, we've outlined common questions to provide you with all the information you need. Our commitment to 100% genuine and original titles extends to our customer service, ensuring you know exactly what to expect.
How quickly do you send items and what is the delivery time?
Items are dispatched the same day if the order is placed before 17:00. You can expect your delivery within 2-4 working days.
What are the delivery costs?
Delivery costs vary based on quantity and weight. For a standard DVD/Blu-ray within the UK, the cost is £3. International delivery typically ranges from £15-£25, depending on your global location.
What should I do if I need to return an item?
If you need to return something, please contact us for assistance. You can reach us via email at hello@tormented-video.uk or by phone at 07860963767.
Are there specific conditions for returning DVDs or Blu-rays?
No refunds are given for DVD/Blu-ray discs that are unsealed or tampered with. If the item is returned in its original, packed condition, we can then make a decision. Please note, if a factory-sealed DVD/Blu-ray has a loose disc that results in scratches, this is not our responsibility as it indicates poor handling during delivery.
Need more help?
We're dedicated to ensuring your experience with tormented_video.co.uk is as seamless as possible. If you have any further questions about delivery, returns, or our unique selection of genuine DVD & Blu-ray titles, please don't hesitate to reach out. We're here to help.